Question 1

In which regions do you provide services?

Accepted Answer

While our headquarters is in Fethiye, we offer VIP flooring and installation services mainly in Göcek, Kalkan, Kaş, Marmaris, Datça, Bodrum, Muğla, and the entire South Aegean and Mediterranean coastline.

Question 2

Do you offer free discovery and measurement services?

Accepted Answer

Absolutely. Our expert team visits your project site to take precise laser measurements, inspect floor moisture and leveling conditions, and recommend the best material combination for your architecture, completely free of charge.

Question 3

How long does the installation process take on average?

Accepted Answer

Depending on the project size, we typically deliver standard villa flooring within 2 to 4 working days. For commercial areas like hotels or offices, we work in flexible shifts to complete the job as quickly as possible without disrupting your workflow.

Question 4

Can the floor be renewed without messy demolition while my furniture is in the house?

Accepted Answer

Yes. Your furniture is carefully moved room by room by our professional team. Using modular systems like SPC or LVT that can be applied over the existing floor, we perform a dust-free and clean renovation.

Question 5

Do you provide warranties for labor and materials?

Accepted Answer

All our products are covered by manufacturer warranties ranging from 10 to 25 years, depending on the brand and segment. Additionally, at Kaya Flooring, we offer a 100% satisfaction and application warranty for all our installation labor.

Question 6

What should I consider when choosing flooring materials?

Accepted Answer

The human traffic density of the area, moisture level (seaside/poolside), presence of an underfloor heating system, and your overall architectural concept are the most crucial criteria. We analyze all these parameters during discovery and report them to you.

Question 7

Do you only sell materials, or is installation included?

Accepted Answer

Both are available. You can either supply high-quality products from us or benefit from our 'turnkey' service, which includes installation with our flawless craftsmanship philosophy.

Question 8

How far in advance should I contact you for an appointment and discovery request?

Accepted Answer

Since our workload increases significantly right before the summer season (Spring months), we strongly recommend contacting us 1-2 weeks in advance so we can start your projects on time.

Question 9

What is the difference between Engineered Wood (Lamine) and Laminate flooring?

Accepted Answer

Engineered wood (Lamine) is a premium product where the top layer is real, valuable natural wood (oak, walnut, etc.), supported by plywood or HDF underneath. Laminate flooring, however, is a more economical and scratch-resistant alternative made by pressing high-resolution wood-patterned paper and a protective melamine layer onto an HDF core.

Question 10

Which one should I choose for my underfloor heated house?

Accepted Answer

Both are suitable for underfloor heating; however, materials with low thermal resistance and high heat transfer should be selected. A high-quality, thin engineered wood floor (e.g., 10-12mm) or a high-density laminate floor, when used with the right thermal underlay, provides excellent efficiency.

Question 11

What do AC3, AC4, and AC5 abrasion classes mean?

Accepted Answer

AC classes determine the scratch and wear resistance of laminate flooring. While AC3 is sufficient for residential use, AC4 is for high-traffic homes and light commercial spaces, and AC5 represents ultra-durable classes designed for hotels, shops, and busy offices.

Question 12

Are laminate floors water or moisture resistant?

Accepted Answer

Standard laminate floors can swell at the joints when exposed to heavy water. However, our next-generation laminate series with Aqua-Stop technology can resist surface liquid spills for 24 up to 72 hours.

Question 13

Can engineered wood (Lamine) be repaired if scratched?

Accepted Answer

This is its biggest advantage. Since it has a real wood layer, if the surface gets scratched after years, it can be sanded and re-oiled/varnished, restoring it completely to its brand-new, first-day appearance.

Question 14

Is the quality of the flooring underlay important?

Accepted Answer

Extremely important. A simple nylon underlay will flatten over time, causing the floor to squeak. A high-quality cork underlay or an aluminum-foiled IXPE underlay is a vital engineering component for thermal insulation, soundproofing, and walking comfort.

Question 15

What is the visual difference between V-Groove and non-grooved flooring?

Accepted Answer

V-Groove floors have a subtle V-shaped bevel on the edges. This structure makes each plank stand out individually like a real wooden plank, adding a much more luxurious, deep, and rustic character to the space.

Question 16

Which chemicals should I use for daily floor cleaning?

Accepted Answer

Never use bleach, harsh soaps, or heavily acidic/alkaline chemicals. Simply wiping with a slightly damp (not wet) microfiber mop and neutral pH floor cleaners specifically made for wooden floors is perfectly sufficient.

Question 17

What exactly is SPC (Stone Plastic Composite) Flooring?

Accepted Answer

SPC is a next-generation, 100% waterproof, ultra-rigid core flooring technology produced by mixing limestone powder (calcium carbonate) with PVC polymers and pressing them under extreme high pressure.

Question 18

Can I install SPC in the kitchen and bathroom of my villa with a pool in Göcek?

Accepted Answer

Absolutely yes. The biggest revolution of SPC floors is their 100% waterproof nature. It never expands, swells, or deforms against moisture, dampness, or direct water contact. You can safely enjoy a luxury wood look in bathrooms and kitchens.

Question 19

What is the difference between SPC Flooring and standard LVT (Luxury Vinyl)?

Accepted Answer

While LVT has a flexible structure (WPC or pure vinyl), SPC features a 'Rigid Core' due to its stone dust content. SPC remains much more stable under temperature changes, does not expand, and does not telegraph minor subfloor imperfections to the surface like LVT does.

Question 20

Will SPC flooring fade or expand in sun-exposed rooms?

Accepted Answer

Our premium quality SPC products resist fading against sun rays thanks to their special UV protection layer. Moreover, due to their rigid core, they do not expand or contract at high temperatures (in summer) like standard vinyls.

Question 21

How is the performance of SPC flooring on underfloor heating systems?

Accepted Answer

Excellent. Thanks to the stone dust in its structure, SPC has very high thermal conductivity. It rapidly transfers the heat provided by the underfloor system to the surface, offering serious energy efficiency and comfort.

Question 22

Are SPC floors resistant to impacts and scratches?

Accepted Answer

Yes. Especially our commercial-grade SPC products with a 0.3mm, 0.5mm, or 0.55mm wear layer show extraordinary resistance against scratches from pet claws, dropped hard objects, and heavy foot traffic.

Question 23

What is the advantage of SPC flooring with attached (IXPE) underlay?

Accepted Answer

The IXPE acoustic underlay integrated beneath our premium SPC products eliminates the cost of laying an extra underlay. More importantly, it absorbs that 'plastic' clicking sound when stepped on, providing the walking feel of engineered wood and flawless sound insulation.

Question 24

Can SPC flooring be installed over existing tiles or ceramics without demolition?

Accepted Answer

Thanks to its rigid structure, if the underlying tiles do not have deep grout lines or level differences exceeding 3-4 mm, it can be installed directly over the old floor using its click-lock system without any messy demolition.

Question 25

What is the difference between Homogeneous and Heterogeneous PVC?

Accepted Answer

Homogeneous PVC consists of a single layer and the same pattern from top to bottom; even if it wears down over years, the pattern isn't lost, making it ideal for heavy-traffic hospitals. Heterogeneous PVC is multi-layered (wear layer, pattern paper, foam backing); it offers infinite design options and better acoustics.

Question 26

Why is PVC flooring mandatory for hospitals or clinics?

Accepted Answer

Because hospital-grade PVC floors (especially rolled ones) have no grout lines and are curved upwards against the walls forming a 'cove base'. This leaves no corners for bacteria, fungi, or microbes to hide, providing a 100% hygienic and antibacterial environment.

Question 27

Do PVC floor coverings absorb sound in offices?

Accepted Answer

Yes. Especially acoustic heterogeneous PVC floors dramatically reduce echoing and noise pollution in offices by dampening heel and footstep sounds up to 19 dB, thanks to the high-density foam layer beneath them.

Question 28

What does Antistatic (conductive) PVC floor mean, and where is it used?

Accepted Answer

Antistatic PVC has a special infrastructure that conducts static electricity generated in the room to the ground. It is mandatory in server rooms, operating theaters, laboratories, and areas with sensitive electronic devices to prevent equipment malfunction.

Question 29

Are PVC floor coverings easy to clean?

Accepted Answer

They are the easiest materials to clean among all flooring options. Thanks to special PUR (Polyurethane) protection cures on their surfaces, they are stain-resistant, highly resilient to chemicals (like hospital disinfectants), and can be easily sanitized with just a mop.

Question 30

Which type of PVC do you recommend for gyms?

Accepted Answer

For gyms, we recommend multi-layered Sports PVC flooring in 4.5mm, 6mm, or 8mm thicknesses. These products protect athletes' joint health thanks to their shock-absorbing structure and keep ball bounce rates at international standards.

Question 31

Should I choose Rolled PVC or LVT tile/plank PVC?

Accepted Answer

If your area requires seamless hygiene like a hospital, lab, or nursery, Rolled PVC is a must. However, in places like offices, hotels, or stores where visual design, luxury wood/stone textures, and easy localized replacement are important, LVT (Luxury Vinyl Tile/Plank) should be preferred.

Question 32

Can PVC flooring be used in heavy industry or warehouses?

Accepted Answer

Certainly. For warehouses and factories where forklifts or heavy pallet trucks circulate, special compact homogeneous PVCs or industrial-grade LVTs with extreme compressive strength are used to prevent floor cracking and dusting.

Question 33

Do artificial grass carpets fade in the sun outdoors?

Accepted Answer

Because our professional-grade artificial grass carpets are produced from polyethylene (PE) yarns with added UV stabilizers, they maintain their color for years without yellowing or fading, even under the most scorching Mediterranean sun.

Question 34

Does artificial grass puddle when it rains?

Accepted Answer

No. High-quality landscaping artificial grass has drainage holes spaced at regular intervals in its backing. If your subfloor slope is correct, rain or wash water drains rapidly through these holes into the soil or drain.

Question 35

Why should I choose 'Carpet Tiles' instead of broadloom carpet for offices?

Accepted Answer

Carpet tiles (e.g., 50x50cm) are modular. If coffee spills or a heavy chair stains an area, you don't need to rip out the entire carpet; you just lift the 1-2 affected tiles and replace them with new ones in seconds. They also provide easy access to office cables underneath (raised floors).

Question 36

Do carpet tiles provide acoustic (sound) insulation?

Accepted Answer

Absolutely. Thanks to their thick textures and special acoustic backings (bitumen or acoustic felt), carpet tiles perfectly absorb phone conversations, keyboard typing, and high heel sounds in open offices, increasing work efficiency.

Question 37

Do you provide custom woven carpet tiles for hotel corridors?

Accepted Answer

Yes. For your hotel projects, we offer custom-patterned carpet tile solutions made from polyamide (PA) yarns, which are highly resistant to heavy foot traffic, durable against wheeled luggage, and tailored to your architectural concept.

Question 38

How do you clean artificial grass?

Accepted Answer

You can wash outdoor artificial grass by hosing it down, use leaf blowers to remove debris, or brush it with a stiff-bristled plastic broom (or special machines) to keep the blades standing upright continuously.

Question 39

Are carpet tiles flammable?

Accepted Answer

Our commercial-grade carpet tiles possess Bfl-s1 or Cfl-s1 fire-retardant certificates according to European standards. In the event of a fire, they do not spread flames and keep toxic gas emissions to an absolute minimum.

Question 40

Do you have eco-friendly carpet tile options?

Accepted Answer

Yes. For environmentally conscious companies, we offer 100% sustainable carpet tile collections produced from special ECONYL® yarns, which are made by regenerating abandoned waste fishing nets recovered from the oceans.

Question 41

Do you provide custom-cut yacht carpet installation services for yachts in Göcek and Fethiye marinas?

Accepted Answer

Yes. Our professional team provides direct service to Göcek, Fethiye, and Marmaris marinas for luxury boat and yacht flooring. A millimeter-precise template of your boat's interior floor or deck is taken on-site, and your 100% compatible, sea-resistant marine carpet is flawlessly installed using the snap system.

Question 42

Should I choose wood-look engineered flooring or marine carpet when doing yacht flooring?

Accepted Answer

Both materials have their places. While composite or teak wood is generally preferred on exterior decks, luxury yacht carpet installation in interior spaces (saloon, cabins) offers a much more premium feel and safety in terms of walking comfort, slip resistance, and engine noise insulation (acoustic dampening).

Question 43

What happens if I lay a normal carpet on my boat? What is the difference with marine carpet?

Accepted Answer

Normal carpets trap sea water, moisture, and salt. They rot quickly, emit a heavy (moldy) odor, and get destroyed by the sun. Marine carpets, however, are specially manufactured for sea conditions from 100% polypropylene material that does not absorb water, repels salt, and does not fade against UV rays.

Question 44

Does marine carpet make you sweat or burn your bare feet?

Accepted Answer

Thanks to their special texture, marine carpets do not overheat as much as composite or teak decks, even under direct sun. They offer a soft, cool, and luxurious comfort when stepped on barefoot, elevating the 'premium' feel on the boat to the peak.

Question 45

Do marine carpets smell or grow mold when wet?

Accepted Answer

Never. Thanks to their synthetic texture that prevents microbes and bacteria from harboring, marine carpets dry quickly in the open air even if constantly soaked (by sea or pool water) and absolutely do not form mold, fungi, or odors.

Question 46

Is it hard to clean? What if wine or oil spills on it?

Accepted Answer

Marine carpets have a stain-resistant structure. When a stain occurs, they can be easily washed with pressurized fresh water and a light brush. Oil, coffee, or wine stains do not penetrate the fibers and can be effortlessly cleaned off the surface.

Question 47

Is the marine carpet glued permanently onto the existing teak on my boat?

Accepted Answer

We do not recommend applying permanent glue to the floor. Instead, we use the 'Snap' system. Stainless steel snaps are mounted on the edges of the carpet and the boat deck. This way, you can lay the carpet only in summer and easily un-snap and remove it while wintering or washing.

Question 48

My boat's floor has a curved and custom design. Will it fit perfectly?

Accepted Answer

Yes. Our expert team comes to your boat and creates an exact millimeter-precise template (pattern) of the floor. The carpet is cut according to this template via CNC or by master hands, marine overlock (binding) is sewn to the edges, and it fits perfectly into place.

Question 49

Are marine carpets slippery?

Accepted Answer

On the contrary, they are specially designed to increase safety on the boat. Thanks to their rubber or aquabac backings, they provide excellent grip even on wet surfaces, minimizing the risk of slipping and falling.

Question 50

What is the lifespan of marine carpets?

Accepted Answer

Depending on usage intensity and regular maintenance with fresh water, luxury segment marine carpets can maintain their original form and color for 7 to 10 years.

Question 51

What exactly is Composite Decking (WPC)?

Accepted Answer

WPC (Wood Plastic Composite) is a next-generation outdoor flooring material produced by combining high ratios of wood dust with recyclable polymer (plastic) materials under extreme heat and pressure. It looks like wood but doesn't have wood's weaknesses.

Question 52

Why should I choose Composite Deck over natural wood deck (Teak/Iroko)?

Accepted Answer

Although natural woods look magnificent, they require sanding and expensive teak oil maintenance every year; otherwise, they crack, splinter, and turn gray. Composite decks require no painting, oiling, or sanding. They maintain their original color for years, offering zero maintenance costs.

Question 53

Is it slippery when used around the pool?

Accepted Answer

No. Composite decks are manufactured with special brushed or wood grain (embossed) textures. This provides high slip resistance while walking barefoot even when wet, making it much safer for children and the elderly.

Question 54

Will I get splinters in my feet if I walk barefoot?

Accepted Answer

One of the biggest advantages of composite decks is their homogeneous structure. They never crack or split. Therefore, the risk of getting splinters in your feet is 0%. It offers a completely safe walking experience.

Question 55

Does it get too hot under the sun in summer?

Accepted Answer

Dark-colored composite decks can naturally get warm under the sun. However, our next-generation shielded (Co-extrusion) light-colored composite series reflect sun rays, keeping heat absorption at much more reasonable and comfortable levels.

Question 56

Does it get damaged in freezing cold or snow during winter?

Accepted Answer

Composite decks are designed to withstand extreme weather conditions ranging from -40°C to +60°C. They do not experience cracking or structural degradation in situations like freezing, thawing, or remaining under snow.

Question 57

What is the hidden clip system?

Accepted Answer

Surface screws on wooden decks rust over time and pop up, looking ugly. Composite decks, however, are fastened to the substructure from their sides using special stainless steel or polymer T-clips. Thus, no screw heads are visible on the surface, achieving flawless aesthetics.

Question 58

Does it rot or attract bugs/termites?

Accepted Answer

Thanks to the polymer resins in its structure, composite decks are completely sealed against water, moisture, and organic decay. They never rot, grow fungi, or suffer from termite/bug infestations.

Question 59

Is it mandatory to use skirting boards in parquet installations?

Accepted Answer

Yes. Laminate, engineered, and SPC floors are installed with an 'expansion gap' of about 1-1.5 cm at the bases of the walls. Skirtings cover these gaps aesthetically while protecting your walls from impacts.

Question 60

What is the difference between MDF Skirting and Polymer (Composite) Skirting?

Accepted Answer

MDF skirtings are excellent for price-performance but can swell upon excessive water contact. Polymer (Plastic/Composite) skirtings, however, are 100% waterproof, much more impact-resistant, and are the only alternative for wet areas like bathrooms and kitchens.

Question 61

Does White Lacquered Skirting turn yellow over time?

Accepted Answer

Low-quality foil wrappings can yellow in sunlight. However, the premium High-Gloss or Matte white polyurethane and high-quality painted skirtings we offer retain their initial whiteness for years thanks to their UV-protected surfaces.

Question 62

Do you have skirting boards with cable hiding features?

Accepted Answer

Yes, specifically our 8 cm, 10 cm, and 12 cm high polymer and MDF skirtings have hidden cable channels on their back surfaces. You can completely hide internet, television, or sound system cables that cause visual pollution inside the wall.

Question 63

How should skirting height be chosen?

Accepted Answer

It depends on the room's ceiling height and architectural vision. While 6-8 cm is ideal for standard ceilings (2.6m), thick skirtings of 10-15 cm height in luxury villas with high ceilings or grand living rooms add an incredible richness and palatial feel to the space.

Question 64

How are skirting corners joined? Do you use corner apparatus?

Accepted Answer

Corner apparatus (plastic caps) generally look cheap and basic. At Kaya Flooring, we cut skirtings with our professional miter saws at flawless 45-degree angles, creating seamless, apparatus-free, smooth architectural corners.

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